File a Claim
We understand that issues can occur during shipping. Our claims process is designed to be fast, fair, and transparent.
Package Damage
Report damage to your package or its contents during transit. We'll investigate and process your claim promptly.
File Damage Claim
Lost Package
If your package hasn't arrived within the expected timeframe, we'll help locate it or process a replacement.
File Lost Package Claim
Delivery Delay
Report significant delays in delivery. We'll investigate the cause and provide appropriate compensation.
File Delay Claim
Other Issues
For any other shipping-related issues not covered above, we're here to help resolve your concerns.
File Other Claim
Submit Your Claim
Claims Process Information
- Claims are typically processed within 5-7 business days
- You'll receive email updates throughout the process
- Documentation may be required for claims over $100
- Our team will contact you if additional information is needed
- Compensation is provided based on the nature and value of the claim